How to Generate the Technical Support tar archive on a CloudBridge hypervisor based appliance

Latest higher-end CloudBridge appliances are hypervisor based (all use Xenserver as the underlying hypervisor)
To help diagnose and solve customer issues the Technical Support tar archive can be generated for the Management Service - SVM or for the entire appliance: SVM+ CB instance/s + Windows intance + NS instance (when applicable)
??

Versions before 7.4.x

To generate the Technical support .tar archive for the SVM or entire appliance follow these steps:

1. Access the appliance using the SVM ip address
2. Navigate to System > Configuration > System > Diagnostics > Technical Support

3. On the drop down menu select “Generate Technical Support File…”

??

4. Under Mode select:

• Management Service, this option will generate a support file for the Management Service (SVM) only
• Appliance, this option will generate a support file for entire appliance: SVM+ CB instance/s + Windows intance + NS instance (if applicable)

??

5. The name of the tar archive file indicates whether it was generated for the Management Service or for the entire appliance

??

6. You can then download the required file by selecting on the drop down menu the action of?? Download

Versions 7.4.x and later

1. Access the appliance using the ClouBridge broker ip address
2. Navigate to > Configuration > Diagnostics > Technical Support

4. Under Mode select:

• Management Service, this option will generate a support file for the Management Service (SVM) only
• Appliance, this option will generate a support file for entire appliance: SVM+ CB instance/s + Windows intance + NS instance (if applicable)

1. The size of the tar archive file indicates whether it was generated for the Management Service or for the entire appliance

??

1. You can then download the required file by hightlighting the file and selecting?? Download

??

eDocs -?? http://docs.citrix.com/en-us/cloudbridge/7-3.html
??