Hotfix name: HDXRealTimeOptimizationPack_Win_1.6.100.zip
This zip file contains Citrix HDX RealTime Media Engine for Windows and Citrix HDX RealTime Connector installation packages for Microsoft Lync.
Citrix HDX RealTime Media Engine is for computers running Windows 8.1 (32/64-bit), Windows 8 (32/64-bit), Windows 7 (32/64-bit) and one of the following installed:
- Citrix Receiver 4.2
- Citrix Receiver 4.1
HDX RealTime Connector is for computers running Windows Server 2012 R2 (64-bit), Windows Server 2008 R2 (64-bit), Windows 8.1 (32/64-bit), Windows 8 (32/64-bit), Windows 7 (32/64-bit) and one of the following installed:
- XenApp 6.5
- XenApp 6.5 Feature Pack 1
- XenApp 6.5 Feature Pack 2
- XenApp 7.5
- XenApp 7.6
- XenDesktop 5.6 (Virtual Desktop Agent)
- XenDesktop 5.6 Feature Pack 1 (Virtual Desktop Agent)
- XenDesktop 7.0 (Virtual Desktop Agent)
- XenDesktop 7.1 (Virtual Desktop Agent)
- XenDesktop 7.5 (Virtual Desktop Agent)
- XenDesktop 7.6 (Virtual Desktop Agent)
Date: March, 2015
Languages supported: English (US)
Readme version: 1.00
Readme Revision History
| Version | Date | Change Description |
| 1.00 | March, 2015 | Initial release |
Important Disclaimer - Limited Release Hotfix
If the Download link is not available on this page and you wish to obtain this limited distribution release, visit our support site at http://www.citrix.com/support and open a support case using your Citrix account credentials, or contact your reseller at http://www.citrix.com/partners/locator.
Testing of this release was targeted only at the affected functionality, and regression and stress testing were minimal. Introduce this release to a test environment for evaluation before deploying it to a production environment.
TO THE EXTENT PERMITTED BY APPLICABLE LAW, CITRIX AND ITS SUPPLIERS MAKE AND YOU RECEIVE NO WARRANTIES OR CONDITIONS, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, AND CITRIX AND ITS SUPPLIERS SPECIFICALLY DISCLAIM WITH RESPECT TO THE HOTFIX ANY CONDITIONS OF QUALITY, AVAILABILITY, RELIABILITY, SECURITY, LACK OF VIRUSES, BUGS OR ERRORS, OR SUPPORT AND ANY IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF TITLE, QUIET ENJOYMENT, QUIET POSSESSION, MERCHANTABILITY, NONINFRINGEMENT, OR FITNESS FOR A PARTICULAR PURPOSE. TO THE EXTENT PERMITTED BY APPLICABLE LAW, NEITHER CITRIX, NOR ITS SUPPLIERS SHALL BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, CONSEQUENTIAL, INCIDENTAL, MULTIPLE, PUNITIVE OR OTHER DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF DATA, LOSS OF INCOME, LOSS OF OPPORTUNITY, LOST PROFITS, COSTS OF RECOVERY OR ANY OTHER DAMAGES), HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, AND WHETHER OR NOT FOR BREACH OF CONTRACT, NEGLIGENCE OR OTHERWISE, AND WHETHER OR NOT CITRIX, ITS SUPPLIERS, OR LICENSORS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Important Notes about This Release
- Install Citrix HDX RealTime Media Engine on client devices where Citrix Receiver is installed.
- Install Citrix HDX RealTime Connector on XenApp Server or on XenDesktop VDAs (Server or Workstation OS).
Where to Find Documentation
This document describes the issue(s) resolved by this release and includes installation instructions. For additional product information, see Citrix eDocs the Citrix Product Documentation Library.
New Fixes in This Release
-
Attempts to dial into a virtual meeting room might fail from devices with the HDX RealTime Optimization Pack installed. Users experience dropped calls if they are not the first one dialing into the virtual meeting room.
[From HDXRealTimeMediaEngine_Win_1.6.100, HDXRealTimeConn_Lync_1.6.100][#LC1313]
-
If users navigate to Tools > Audio Video Settings, a pop-up window appears with the error message, "Audio and Video Calling is disabled in this session. Error Code = 70." If the user does not click OK in the error message, then every five seconds a new HDXRTOptLC.exe process appears in Task Manager for that particular user.
[From HDXRealTimeConn_Lync_1.6.100][#LC1443]
-
When a user makes a video call in a published desktop with the HDX RealTime Optimization Pack installed, if Picture-in-Picture (PIP) is enabled and the published desktop is maximized or minimized, the video display might be lost.
[From HDXRealTimeMediaEngine_Win_1.6.100, HDXRealTimeConn_Lync_1.6.100][#LC1448]
-
If the server is running a large number of processes and communicator sessions, there can be up to a one minute delay in registration. In addition, if users navigate to Tools > Audio Video Settings, a pop-up window might appear with the message "Audio and Video Calling is disabled in this session. Error Code = 70."
[From HDXRealTimeConn_Lync_1.6.100][#LC1808]
-
When the HDX RealTime Optimization Pack is installed, if user1 makes a video call to user2, the call is dropped when it is selected by user2.
[From HDXRealTimeMediaEngine_Win_1.6.100, HDXRealTimeConn_Lync_1.6.100][#LC1992]
-
When users logon after installing HDX RealTime Optimization Pack 1.6 for Lync, an incorrect user agent description appears for some users. The description might appear as "AVSR-C3-ME/1.6.0.6" instead of "HDXRTConnector/1.6.0.6 AVSR-C3-ME/1.6.0.6".
[From HDXRealTimeMediaEngine_Win_1.6.100, HDXRealTimeConn_Lync_1.6.100][#LC2192]
-
When a user joins a virtual meeting room session from a user device with the HDX RealTime Optimization Pack installed, the video display on the user device appears distorted.
[From HDXRealTimeMediaEngine_Win_1.6.100, HDXRealTimeConn_Lync_1.6.100][#LC2193]
-
If user1 with the HDX RealTime Optimization Pack installed makes a video call from a user device to user2 without the HDX RealTime Optimization Pack installed, user1 can hear a ringing sound but user2 does not receive the call.
[From HDXRealTimeMediaEngine_Win_1.6.100, HDXRealTimeConn_Lync_1.6.100][#LC2206]
Component Versions
| Component | Version | MSI Name |
| Citrix HDX RealTime Connector for Microsoft Lync 1.6.100 | 1.6.100.2 | HDX_RealTime_Connector_LC.msi |
| Citrix HDX RealTime Media Engine 1.6.100 | 1.6.100.2 | Citrix_HDX_RealTime_Media_Engine.msi |
Installing Instructions
For more information, including installation instructions, see Citrix eDocs the Citrix Product Documentation Library.