Symptoms or Error
Desktop Director is unable to monitor a larger XenApp 6.5 farm that has more than 100 servers. And, any attempt to monitor a Citrix session is timed out.
The following is an extract from the Desktop Director log:
The time allotted to this operation may have been a portion of a longer timeout. This may be because the service is still processing the operation or because the service was unable to send a reply message. Please consider increasing the operation timeout (by casting the channel/proxy to IContextChannel and setting the OperationTimeout property) and ensure that the service is able to connect to the client.
Solution
- On all XenApp servers in the farm:
- Open the command prompt with server administrator privileges.
- Run the command winrm set winrm/config/Service @{MaxConcurrentOperationsPerUser="400"}.
- Run the command winrm set winrm/config @{MaxTimeoutms = "1800000"}.
- Restart WinRM services or reboot the server by issuing the following commands:
net stop winrm
net start winrm
- On the server where Desktop Director (IIS) is installed:
- Set Connector.WinRM.Timeout to 1800000.
- Restart IIS.
Problem Cause
WinRM in the corresponding farm is responding late. In the meantime, the default timeout is reached and no data is returned.
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