CTX137495
NetScaler Gateway
Access Gateway 10
Networking
2016-04-14
2014-11-25
After you create a NetScaler VPX instance and associate an Elastic IP address with this instance, occasinally you cannot access the NetScaler IP address ...

Symptoms or Error

After you create a NetScaler VPX instance and associate an Elastic IP (EIP) address with this instance, occasionally you cannot access the NetScaler IP (NSIP) address from the Internet.


Solution

To resolve this issue, complete the following procedure:

  1. To inspect and change the security setting on NetScaler VPX instance, open AWS EC2 console.

  2. Click the instance.

    User-added image

  3. Ensure that port 22, 80, or 443 (whichever you are trying to access)??is listed.

  4. If either of the port you are trying to access is not listed, proceed to the next step to modify the Security Group at VPC level.

  5. In the AWS console, select VPC.

  6. Select the Security Groups in the Security tab.

    User-added image
  7. Select the Security Group and then click Inbound or??Outbound.

  8. Ensure that the appropriate ports are open.

    User-added image

This issue might also occur if EIP is not associated with the NSIP address.

To attach EIP to NSIP address, complete the following procedure:

  1. Log on to AWS console EC2 environment.

  2. Click Elastic IP tab in the NETWORK & SECURITY section.

  3. Click Allocate New Address.

  4. Select VPC as EIP used.

  5. Click Yes > Allocate.

  6. Right-click the new IP address.

  7. Select Associate.

  8. Associate with NetScaler instance.

Note: Here you are associating the new IP address with the secondary appliance NSIP.


Problem Cause

NSIP (EIP) access is denied by the Virtual Private Cloud (VPC) environment because the security setting available when creating the NetScaler VPX instance might not be allowed for port 22, 80, or 443 access.


Applicable Products


 

Join the conversation

Citrix Discussions

Open a case

Citrix Support

特别说明


本文来源为Citrix.com所有,翻译后版权归翻译者所有.如需转载请注明出处.

文档版本


.

广告招租


最新留言


.

广告招租


.