CTX128014
XenApp 6.0 for Windows Server 2008 R2
XenApp 6.0 for Windows Server 2008 R2
Article
2012-03-10
2012-03-10
To profile Office 2010 on Windows 7 platforms using Profiler 6.5, install a special hotfix.

Symptoms

When profiling Microsoft Office 2010 on Windows 7 (32-bit and 64-bit) platforms using Citrix Streaming Profiler 6.5, the operating system fails with a blue screen.

Cause

The problem occurs when the profiling workstation does not have the latest Windows updates and a specific Microsoft hotfix to fix an error in the Win32k.sys driver for these platforms.

Resolution

To fix the issue, update the profiling workstation with the latest Windows updates, install the Microsoft hotfix located at http://support.microsoft.com/kb/2359223/en-US, and restart the profiling workstation.


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本文来源为Citrix.com所有,翻译后版权归翻译者所有.如需转载请注明出处.

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