Symptoms
When profiling Microsoft Office 2010 on Windows 7 (32-bit and 64-bit) platforms using Citrix Streaming Profiler 6.5, the operating system fails with a blue screen.
Cause
The problem occurs when the profiling workstation does not have the latest Windows updates and a specific Microsoft hotfix to fix an error in the Win32k.sys driver for these platforms.
Resolution
To fix the issue, update the profiling workstation with the latest Windows updates, install the Microsoft hotfix located at http://support.microsoft.com/kb/2359223/en-US, and restart the profiling workstation.