Symptoms
When trying to run streamed Adobe Distiller 9,the following error message appears and the ication fails to launch.
“Unable to find “Adobe PDF” resource files.
“C:\Program Files\Adobe\Acrobat 9.0\Acrobat\AMT\”
Do you want to run the installer in repair mode?”
The following entries are logged by the Adobe AMT service (%temp%\alm.log)
==========================================2010-04-30 14:52:16 [224] ALM: _info_: Start ALM 2.5 Release (build 2.5.1.41)
2010-04-30 14:52:16 [224] ALM: _info_:?? ?? ?? ?? ?? TYPE = 1
2010-04-30 14:52:16 [224] ALM: _info_:?? ?? ?? ?? ?? GUID = License-GUID-AcrobatStd-9.0-Win
2010-04-30 14:52:16 [224] ALM: _info_:?? ?? ?? ?? ?? LANG = en_US
2010-04-30 14:52:16 [224] ALM: _info_: Load AdobeConfig (version = 2.5)
2010-04-30 14:52:16 [224] ALM: _time_: (func: ALM_Initialize, duration: 0.156 sec)
2010-04-30 14:52:16 [224] ALM: _info_: Use Serial Number In PCD
2010-04-30 14:52:16 [224] ALM: __req_: (func: adobe::alm::ALM_TrustStorage_Scan, line: 417)
2010-04-30 14:52:16 [224] ALM: __req_: (func: ALM_Pri_SilentLicenseCheck, line: 1145, value: 37891)
2010-04-30 14:52:16 [224] ALM: _time_: (func: ALM_Pri_SilentLicenseCheck, duration: 0.062 sec)
2010-04-30 14:52:16 [224] ALM: __req_: (func: ALM_Pri_PrepareToActivate, line: 1237, value: 37891)
2010-04-30 14:52:16 [224] ALM: _time_: (func: ALM_Pri_PrepareToActivate, duration: 0.156 sec)
2010-04-30 14:52:16 [224] ALM: _info_: ALM_License_Check Return Error 148:3
2010-04-30 14:55:53 [224] ALM: _info_:
2010-04-30 14:55:53 [224] ALM: _info_: End ALM
2010-04-30 14:55:53 [224] ALM: _info_:
==========================================
Cause
Adobe Distiller 9 requires the FLEXnet Licensing Service to be started when launched.
If the Service is already running inside an Isolated Environment, the error occurs. It does not occur if the application is installed locally.
Resolution
This issue has been addressed in the Offline Plug-in version 6.0.2, CTX127136 - Citrix Offline Plug-in 6.0.2 for Windows - English under CPR #242864.
Workaround
As a workaround, the FLEXnet Licensing Service must be stopped before Adobe Distiller tries to start it. To do this, follow the procedure below.
- Create a batch file with following script inside (adjust acrodist.exe path, if necessary):
if errorlevel 1 sc stop "FLEXnet Licensing Service"
"C:\Program Files\Adobe\Acrobat 9.0\Acrobat\acrodist.exe"
- Open the Adobe Distiller 9 package in Profiler.
- Select your target then select Update / Install Application.
a. In the wizard, select Advanced Installation.
b. Select files and folders.
c. Navigate to the batch file and add it to the profile.
d. Finish the installation.
- Skip the Run Application option.
a. Enter an application name (example: Acrobat Distiller 9).
b. Under Path, browse to the previously added script.
- (Optional) Remove original Acrobat Distiller 9 entry from the list to avoid user confusion.
- Finish building the profile and save it.