Symptoms
User Profile Manager does not save profile changes during logoff.
Cause
This condition can occur when VMware tools are installed on the workstation or server. The VMware shared folder option causes the profile to hang during logoff and files are not saved. Even if the shared folder option is disabled at the client, the issue will still occur.
Resolution
- Uninstall VMware tools from the virtual machine.
- Re-install the VMware tools and select the custom installation option.
- Under VMware device drivers, deselect VMware Shared Folders.
- Proceed with the installation of VMware tools..
More Information
CTX122501 – Citrix User Profile Manager Creates Multiple Sequential Profiles when Running on VMware