CTX110281
Java Client,Macintosh Client,Receiver for Android,Receiver for Macintosh,Receiver for iPad,Receiver for iPhone,UNIX Client,Web Interface 4.2,Web Interface 4.5 for Presentation Server,Web Interface for MetaFrame Presentation Server 3.0,Web Interface for Pr
Java Client,Macintosh Client,Receiver for Android,Receiver for Macintosh,Receiver for iPad,Receiver for iPhone,UNIX Client,Web Interface 4.2,Web Interface 4.5 for Presentation Server,Web Interface for MetaFrame Presentation Server 3.0,Web Interface for Pr
Technotes
Article
2015-03-17
2015-03-17
Symptoms The SHIFT key does not work (sporadic capitals and non-capital letters) when launching a published Microsoft RDP client (5.2 ...

Symptoms

The SHIFT key does not work (sporadic capitals and non-capital letters) when launching a published Microsoft RDP client (5.2.3790.1830) from the Windows 2003 operating system and using the client for Java or other non-Windows Citrix Recievers.

Cause

When the Apply Windows key combinations setting is set to On the remote computer, the RDP client hooks into the keyboard at a lower level and this doesn’t appear to interact properly with the Presentation Server’s Unicode keyboard support.

Affected Clients

Applies to all non-windows ica clients:

ICA Client for Java

ICA Client for Mac

iPhone,iPad,iPod

Linux

Andriod

Workaround

Change the RDP client settings as follows:

1. Click Options in the Remote Desktop Connection User Interface.

2. Select the Local Resources tab.

3. Under Keyboard > Apply Windows key combinations, select On the local computer.

After doing this, the SHIFT/ALT/CTRL keys work as expected in the RDP session.

To update the RDP client, search RDP client.


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