CTX108800
Macintosh Client,Secure Gateway 3.0,Secure Gateway 3.1,Secure Gateway 3.2,Secure Gateway 3.3
Macintosh Client,Secure Gateway 3.0,Secure Gateway 3.1,Secure Gateway 3.2,Secure Gateway 3.3
Article
2016-01-05
2015-08-14
Receiver for Mac users receive the following error message when accessing StoreFront or Web Interface applications: "SSL Error 61: You have not chosen ...

Symptoms or Error

Receiver for Mac users receive the following error message when accessing StoreFront or Web Interface applications:
"SSL Error 61: You have not chosen to trust 'Certificate Authority', the issuer of the server's security certificate. Error #: 183"


Solution

Important! This article is intended for use by System Administrators. If you are experiencing this issue and you are not a System Administrator, contact your organization’s Help Desk for assistance and refer them to this article.

Complete the following steps to resolve this issue:

  1. Open the Keychain Access in the Applications > Utilities folder:

    User-added image

  2. Highlight the X509 Anchors Keychain in the menu (you might have to authenticate to do this).

  3. Browse through the Certificate Authorities to find the company that has issued the certificate that is being used by the Secure Gateway/NetScaler Gateway – for this example, Thawte Premium Server CA:

    User-added image

  4. Highlight the certificate and select File > Export from the menu bar:

    User-added image

  5. The default File Format should be Certificate (.cer).
    Note: You might need to rename the certificate to a .CRT extension for the client to properly identify the certificate.

  6. Save the certificate to the Applications\Citrix ICA Client\keystore\cacerts folder (create this folder if it does not exist):

    User-added image


Problem Cause

This error message suggests that the Mac client device does not have the required root certificate/intermediate certificate to establish trust with the certificate authority who issued the Secure Gateway/NetScaler Gateway server certificate.


 

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