Event ID 1116: Printer auto-creation failure. Reason: AddPrinter() failed with status 0x5

Client printers do not autocreate when connecting to XenApp Server 5.0 or later. The following event is written to the Application log:

Event ID: 1116
Source: MetaFrameEvents
Event Message: Printer auto-creation failure. Reason: AddPrinter() failed with status 0x5
The message contains information on which printer failed and there is a separate event for each client printer.
Converting hex 5 into decimal gives 5 and using net helpmsg provides the following information:??
“C:\Documents and Settings\Administrator.FTLRLAB>net helpmsg 5
Access is denied.”
Additionally, if you try to add the printers manually through the client network inside a session, the process fails with the following error:
“You do not have sufficient access to your computer to connect to the selected printer”

To resolve the issue, complete the following steps:

1. In the Local Security Settings, under User Rights Assignment, add the local Ctx_CpsvcUser or Local Service account to the?? Load and unload device drivers?? policy.
   

2. Restart the Citrix Print Manager Service for the change to take effect.

The issue occurs because of the following causes:

• In XenApp Server 5.0, the Ctx_CpsvcUser account might not have the correct rights.

• In XenApp Server 6.x, the Local Service account might not have the correct rights.

• The user needs to be assigned rights to load and unload device drivers on the server.